September Insights

We’ve listened to your feedback about the difficulties of managing multiple company accounts. That’s why, in just a few weeks, we’re launching a new feature that will allow you to switch between accounts effortlessly, without the need to repeatedly log in and out. This feature lets you securely add multiple accounts to your browser and switch between them with a single click, saving you time and simplifying your daily workflow.

What changes:

• Your company name and email address will now always be visible in the header section.

• You can easily connect multiple accounts directly from your PRISMA profile section in the platform UI, and of course, you can disconnect them at any time as well.

• You can switch between active accounts right from the user menu - no more repeated logins!

• After switching accounts, a pop-up will appear in any open tabs logged in with the previous account. You can choose whether to reload the tab to switch to the new account, or keep it logged in with the previous one.

• Your accounts stay active for up to 24 hours unless manually logged out.

Note: Since account data is stored locally, this feature is recommended for individual users on personal devices.

We’ll be releasing this feature gradually:

1. Phase 1: Company name and email address in the header

2. Phase 2: Account switching functionality

3. Phase 3: Tab reloading for smoother account transitions

You can find more details and step-by-step instructions in our Knowledge Base article linked below.
 

As part of our ongoing commitment to enhancing security in our communications, PRISMA is extending the recent updates introduced in the Regular FCFS service to our Direct FCFS service. Here are the key changes that will take effect in the upcoming weeks:

• Minimized Email Templates: Transaction emails for Direct FCFS bookings will be simplified to protect sensitive data. Detailed booking information will be accessible through the PRISMA Platform.

• "Company Bookings" in Notification Settings: Users will be able to manage their notification preferences by accessing the new "Company Bookings" option, allowing them to stay informed about their colleagues' bookings while maintaining security.

• Alignment with Regular FCFS Service: These changes mirror the security enhancements made in our Regular FCFS service, ensuring consistent and secure communication across all FCFS services.

If you have any questions or need further information, our Customer Success Team is here to help.

To enhance the efficiency and reliability of our reporting services, we are retiring the "Reporting Wizard" and introducing Daily Reports. The key changes are: 

• As of September 30th, the "Reporting Wizard" will be discontinued. All reports generated through this tool in the past will no longer be accessible.
   
• Logged-in users can access Shipper-specific Daily Reports, offering a comprehensive summary of all transactions created by your shipper company in the last 24 hours.
   
• These reports will be generated daily at 05:55 CE(S)T, providing timely access to your transaction data each morning. This new feature is similar to the existing monthly reports but offers the advantage of daily updates.
   
• Guest users will continue to have access only to monthly reports, which will not contain any private details about the pertinent companies.

This change will help ensure that the PRISMA Platform remains fast and responsive, even during periods of heavy usage. If you have any questions, our Customer Success Team is here to help.

In previous years, an annual schedule for planned maintenance (including downtimes) was published on our website. However, for the gas year 2023/24, nearly all scheduled maintenance windows were canceled. To improve our communication, we will now announce maintenance downtimes only when they are confirmed to take place - with a minimum lead time of one week per UMM.

This new process will ensure that you always have the latest, most accurate information about our maintenance plans, which will allow you to organize your business activities with more precision and ease.

To make the most of it, we strongly recommend that you subscribe to PRISMA’s UMM RSS feed.

To keep you updated on important market and platform announcements, PRISMA sends out Urgent Market Messages (UMMs). By subscribing to our RSS feed, you can receive these updates directly in a reader of your choice, instead of checking the platform manually.
 

How to Subscribe:

1. Log into your PRISMA account (optional).

2. Click on "UMM" in the top menu.

3. Click the "Subscribe to RSS Feed" button in the top right corner and follow the instructions.

You can set up the RSS feed on apps, browser extensions, or even integrate it with Microsoft Teams. For detailed instructions, check out our article and video tutorial.

How to subscribe to the RSS feed

We’ve added additional information to our CSV exports to provide you with even more data transparency and insights. Here’s a quick overview of the latest updates:

• Auction Overview CSV Export:

  • New separate columns for Network Point IDs (Entry, Exit, Exit/Entry)

  • New columns for Network Point EICs (Entry, Exit, Exit/Entry)

• Network Point Overview CSV Export:

  • New separate columns for Network Point names and IDs (Entry, Exit)

  • New columns for Network Point EICs and types (Entry, Exit)

  • New columns for TSO EICs (Entry, Exit)

• Standard Report Auctions CSV Export:

  • New separate columns for Network Point IDs (Entry, Exit, Exit/Entry)

  • New columns for Network Point EICs and types (Entry, Exit)

  • New columns for TSO EICs (Entry, Exit)