Launch of new Authorization Service

Soon, we will launch our new Authorization Service. This announcement is particularly important for shipper administrators who will be responsible for managing these new features.

These improvements will provide a more intuitive and fine-grained process to manage your users' access rights to platform features.

What will change in your admin work?

With our new permission management solution, you will have a more transparent and detailed tool to authorize your company users to access certain platform functionalities. You will manage these authorizations through Permission Groups.

As such, there are two types of permission groups: Standard and Custom Permission Groups.

The former are created and managed by PRISMA to make your work as smooth and easy as possible. Each standard group consists in a set of permissions compiled by our experts based on their thorough research about the most common use cases. Therefore, these groups offer you a one-click package of relevant permissions for specific use-case – for instance, Invoice Manager, Standard Shipper, Shipper Admin and Standard TSO and so forth.

In contrast, custom permission groups are your playground. Here, you can fine-tune every available permission to match your specific use case. One of the PRISMA-managed groups cover almost all relevant permissions, but not quite? No problem! Just create a custom permission group (or copy an existing one) and add or remove permissions as you see fit.

What are your admin responsibilities and will anything change for existing user?

We are pleased to assure that the migration process to the new authorization service will be, by and large, untroubled. No disruption to your everyday work is expected, as all existing users will be seamlessly migrated to the new solution. This means all existing users will retain the same access and permissions they already have on the day the new solution is launched.

However, any users you add after the go-live will not belong to any permission group. This means that, in the future, all newly added users will have to be specifically assigned to a permission group by you or another admin. Otherwise, they will be able to log in, but not do much else, until you grant them the permission to access other functionalities. You can also upgrade other company users to admin status. You can find the instructions on how to do so here.

If you have any questions, please contact our Customer Success Team.

Upcoming TELSF Auctions

On May 22, 2024, TotalEnergies LNG Services France (TELSF) will auction eight slots at the Le Havre Terminal for the period between July and October 2024 using the ascending auction mechanism.

To participate, you must register with TELSF by completing the due diligence & KYC process. We would like to invite interested market players to contact TELSF as soon as possible at the following email address: fsru-lehavre@totalenergies.com.

All participants must also be registered on the PRISMA platform and hold a valid assignment with TELSF.

These auctions will be the first under PRISMA's new LNG Capacity Marketing Service. You will get a comprehensive overview of available capacity during the process and previous round results will be accessible within the same auction, empowering you to make decisions with more clarity.

Furthermore, you can now access a dedicated LNG Reporting Section with streamlined currency management at the terminal level.

A special Shipper Training session on this new service is available on YouTube.

Updated Auction Reports

We are pleased to inform you that starting from June, there will be an enhancement in the Reporting Section of our platform.

Each month, our standard reports will now include an indication mentioning if auctions may have been limited due to competition constraints.

This improvement aims to provide you with more clarity and insight into the auction process.

Thanks for shaping Authorization

Since we are dedicated to upholding the latest security standards, we would like announce the termination of our fax support. Therefore, you will no longer be able to find a fax number on our corporatewebsite.

At PRISMA, we always prioritize secure and efficient communication channels. You can still rely on our customer support through modern channels such as email, our Platform Support tool and telephone (+49 341 222 290).

If you have any further questions about this or any other topic, please don’t hesitate to reach out to our Customer Support Team. We are always happy and ready to assist you.

Prepare yourself for the Yearly Auctions

On July 1st, 2024, the Yearly Auctions will start. To help you to be fully set up to successfully take part, we want to remind you to check a number of details:

1. Access your account before bidding day to ensure that there's nothing wrong with your credentials and hardware or mobile token;

2. Ensure that your assignments for the TSOs with which you wish to trade is approved;

3. Ensure that you have a sufficient credit limit with your assigned TSOs;

4. Be advised that we are running incremental capacity auctions;

5. Set your favorite network points in advance, so you can find your auctions more easily;

6. Don't forget that you can set up your bids in advance by creating a long-term comfort bid;

7. If applicable, contact the relevant operator to determine whether you have the correct balancing groups (Germany, Austria, Slovenia) and/or portfolio codes (Netherlands). You can check this by clicking on "Operators" on the main page and then click on the tile of the relevant TSO.